Customer Service 
 
We care about all of our customers and are passionate about delivering an excellent service to everyone that visits our facilities. 
 
We want to hear from you, when you think we’ve got something right, if you have any suggestions on how we could improve or if you think we have got something wrong. 
 
There are lots of ways for you to get in touch. 
 
Talk to any member of staff when visiting any of our facilities 
Call one of our Customer Service Advisers on 03330 439 900 (10-4 weekdays 9-2 weekends & Bank Holidays)  
Email us customerservice@trilogyactive.co.uk 
Complete the contact us form below 
 
or 
 
In the unlikely event you wish to cancel your membership with Trilogy Active, or need to freeze your membership payment for any reason, please click the link below and complete the form. 
(Please don't cancel your direct debit at the bank until we have processed it).