CUSTOMER SERVICE
We care about all of our customers and are passionate about delivering an excellent service to everyone that visits our facilities.
We want to hear from you, when you think we’ve got something right, if you have any suggestions on how we could improve or if you think we have got something wrong.
HOW TO GET IN TOUCH WITH US
Fill in our Member Sales Enquiry Form here
Please speak to any member of our staff when visiting any of our facilities if you need assistance.
Call one of our Customer Service Advisers on 03330 439 900
(10-4 weekdays 9-2 weekends & Bank Holidays)
MEMBERSHIP REQUESTS
In the unlikely event you wish to cancel your membership with Trilogy Active, or need to freeze your membership payment for any reason, you must email our Customer Service team on:
Or submit the membership cancellation form here
The request must come from the account holder.
When contacting us, please include the following details:
Member’s full name
Date of birth
Reason for cancellation
You’ll get an automated reply confirming receipt, and then a follow‑up email once the cancellation has been processed.
(Please don't cancel your direct debit at the bank until we have processed it).